Spent a decade in TMS pre-sales and delivery for heavy equipment and packaging manufacturers across Europe. Today she helps shippers cut through vendor promises and design SOPs and dashboards that actually work.
Monday morning, 9:15 AM. Your UPS rate requests have been timing out for the past 20 minutes. Tracking updates are frozen. Label generation just failed on 47 shipments stuck in "processing" status, and your customer service team is fielding angry calls about missing delivery updates. Sound familiar?
Your shipping labels failed. Again. The tracking dashboard shows gaps. Customers are calling about missing packages. You just discovered your TMS webhook failures after they've been silently breaking your integrations for three days. Delays in data processing that are caused by webhook failures can have an impact on
TMS data migration failures happen fast and hit hard. About 70% of projects globally fail, and 19% of software projects result in complete failure, with 49% facing budget overruns. When you're moving years of carrier rates, shipment history, and operational data, those statistics get personal quickly. Here'