Spent a decade in TMS pre-sales and delivery for heavy equipment and packaging manufacturers across Europe. Today she helps shippers cut through vendor promises and design SOPs and dashboards that actually work.
Your TMS rate engine stops working. Rates vanish from the workbench. The phone starts ringing. Sound familiar? You've got 45 minutes before the afternoon shipping cutoff, and your team needs answers fast. Most TMS problems stem from quick fixes that actually make things worse, but rate engine failures
Three weeks before your TMS go-live, you discover that FedEx's rate API returns empty responses for 15% of your shipments. Your carrier integration testing showed green across the board just two months ago. Sound familiar? Up to 40 percent of implementations fail by some estimates, and most of
Suboptimal dispatch planning decisions cost American truck fleets between $150 and $200 billion every year. You read that right. While your team debates the latest TMS features, billions drain from the industry through one persistent problem: dispatchers either rely on tribal knowledge or struggle with optimization tools that don'
Your TMS webhook monitoring doesn't need to be complicated. A simple 15-minute daily check can catch integration failures before they cascade into operational nightmares. One eCommerce platform struggled with inconsistent order notifications due to undetected webhook failures, where they later identified a significant percentage of lost notifications due
Most TMS teams go into go-live thinking the hardest work is behind them. Wrong. More than 50% of TMS adopters see positive ROI within 18 months, but that leaves a substantial portion of companies wrestling with disappointing results. The month after go-live determines which group you'll land in.
The CO2 communication obligation is no longer a future constraint: it has been applicable since January 1, 2025, with financial penalties at stake. Since January 1, 2025, a new obligation has radically transformed the daily operations of carriers and distributors: communicating the CO2 emissions of their transport services to shippers.
Your TMS implementation went live two weeks ago. The system works. The data is flowing. Your carrier integrations are solid. But warehouse supervisors are still printing Excel sheets, customer service keeps bypassing rate shopping features, and your transport manager just asked when the "real system" goes live. Sound
Your operations team catches three shipment exceptions before 7 AM. By noon, you've handled 12 more. Each one requires phone calls, email chains, and manual workarounds. The frequency of exceptions has risen, requiring more time and resources devoted to handling each need, leading to additional costs in managing
Starting January 2025, the Corporate Sustainability Reporting Directive (CSRD) mandates that thousands of European companies report detailed Scope 3 emissions, including transportation data that was previously tracked with rough estimates. Nearly 11,700 companies will need to report their greenhouse gas emissions for the first time in 2025, with their
Your carrier APIs failed at 3:47 AM. Customer orders are backing up. Your team is scrambling to figure out what went wrong and how to get shipping labels printing again. Sound familiar? In 2024 alone, 153 carrier outages occurred, yet most TMS disaster recovery plans still amount to "
Your TMS is running fine. Orders are flowing. Then suddenly, "daily monitoring to pinpoint peak hours and adjust limits during high-demand times" becomes critical when shipping labels start failing during your busiest afternoon hours. When the call rate is exceeded, the caller receives a 429 Too Many Requests
When your shipping operation logs its first 2025 emissions report in March, you'll discover what thousands of EU companies already know: manual compliance tracking becomes impossible once you're handling CSRD requirements for Paris Agreement-aligned emissions reduction plans by 2050, including scope 3 emissions reporting. The math